Service Delivery Manager - Cybersecurity - Toulouse

About Sopra Steria

Sopra Steria, a major player in Tech in Europe, with 51,000 employees in nearly 30 countries, is recognized for its consulting, digital services, and solutions activities. It helps its clients lead their digital transformation and achieve concrete and lasting benefits. The Group offers a global response to the competitiveness challenges of large companies and organizations by combining in-depth knowledge of business sectors and technologies with a collaborative approach. Sopra Steria places people at the heart of its actions and is committed to its clients to make the most of digital technology to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros.

The world is how we shape it*

Sopra Steria (SOP) is listed on Euronext Paris (Compartment A) - ISIN Code: FR0000050809

For more information, find us at www.soprasteria.com/fr

*The world is as we shape it

Sopra Steria's Cybersecurity Business Line is present in Europe with over 2500 experts - more than half of whom are in France - our mission is to provide trusted solutions and services to the most exposed public and private actors to ensure the resilience of their critical systems and protect their sensitive digital assets.

Beyond its strong European presence, the cybersecurity division is positioning itself and expanding in North America (Toronto) as well as in Asia Pacific (Singapore).

We offer 3 areas of expertise: Prevention, Protection & Detection, and Response. These 3 areas are interconnected to provide our clients with consistent information and decision-making capabilities informed by operational reality. This approach is based on our cross-cutting methodology centered on Mitre Att&ck.

Sopra Steria relies on proven and recognized sovereign capabilities to strengthen your resilience against cyberattacks and accelerate your digital transformation.

• A trusted end-to-end solution
• A "security by design" approach focused on business risks and transversal to the organization.
• A commitment to developing innovative sovereign solutions.

Every individual can have an impact on responding to these new cyber risk challenges. Each person contributes both individually and collectively to securing our clients and society while maintaining their personal and professional growth.

Your Future Work Environment:

You will join our teams within the Digital Platform and work in an international environment, in close collaboration with our local teams. As a Service Delivery Manager, you will ensure the management and quality of delivered services, while guaranteeing team coordination, operational continuity, and client satisfaction.

Your Roles and Responsibilities:

Within the Digital Platform, your activities will revolve around the following topics:

• You will manage and support teams and ensure coordination with local teams
• You will organize the skill development of employees through training plans, coaching, and individual follow-up
• You will ensure good communication and coordination between the different squads,
• You will define and monitor performance indicators (KPIs), control the quality of deliverables, and implement associated reporting
• You will guarantee the operational continuity of services, anticipate risks, and contribute to defining the project roadmap,
• You will participate in client exchanges, present project progress, and manage any escalations
• You will arbitrate priorities based on client needs and internal constraints
• You will contribute to pre-sales phases, particularly to responses to tenders and commercial proposals
• You will collaborate with the various Digital Platform teams to ensure the quality and performance of delivered services

What we offer you:

• A teleworking agreement to work remotely up to 2 days per week depending on your assignments.
• An attractive benefits package: health insurance, works council, meal vouchers, profit-sharing agreement, holiday and referral bonuses.
• Multiple career opportunities: over 30 job families, as many pathways to imagine together.
• Hundreds of training courses to develop your skills and progress within the Group.
• Self-paced training platforms to prepare for your certifications and support your personal development.
• The opportunity to get involved with our foundation or our partner "Vendredi".
• The opportunity to join the Tech'Me UP collective (training, conferences, watch, and much more...).

Your Profile

Graduating from an Engineering school or equivalent, you have significant experience as an SDM and possess a technical background (infra, SOC, SIEM) and project management experience of at least 5 years.
You have an interest in the Cybersecurity field!

You are highly autonomous, adaptable, and capable of resolving complex issues in sensitive environments, with a strong analytical mind and a service-oriented attitude.

Do you want to work on projects that combine technical challenges, new technologies, and innovation? Join a company committed to national and international communities to influence the development of cyber standards and norms. Sopra Steria is the first European member of the Mitre Affiliate Program and actively participates in OASIS and InterCERT.

As an inclusive and committed employer, our company works every day to combat all forms of discrimination and foster a respectful work environment. Therefore, committed to diversity and inclusion, we encourage all applications and all profiles.

https://www.soprasteria.fr/nous-connaitre/nos-engagements