Service Delivery Manager (Applications)

Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline. Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises. Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents. Provide support during high severity incidents by interfacing with infrastructure and service delivery teams to ensure timely resolution. Ensure that all solutions are aligned with the company's overall strategy and goals. Develop and maintain relationships with key stakeholders, including business leaders, IT teams, and vendors. Identify and prioritize opportunities for process improvements and implement changes as needed. Provide regular status updates to senior management on project progress and any issues that may impact timelines or budgets.