Service Delivery Administrator – IT industry – Cape Town

180000.00 - 240000.00

Job description

Hire Resolve's client in the IT industry is urgently seeking the expertise of a Service Delivery Administrator in Cape Town, Western Cape. Responsibilities: Cultivate positive customer interactions to foster long-term relationships and brand loyalty. Optimize the delivery network to ensure timely and dependable service provision. Supervise the end-to-end service activation process, from order receipt to internet connectivity, aiming for maximum efficiency. Collaborate across internal teams to streamline service delivery and ensure seamless integration. Ensure compliance with industry standards and best practices. Develop and maintain relationships with key stakeholders, including customers, internal teams, and external partners. Identify and escalate potential service disruptions to minimize impact. Analyze and report on service performance metrics to drive continuous improvement. Requirements: 3+ years of experience in a similar role, preferably in the IT industry. Strong understanding of service delivery processes and customer service principles. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Certifications: None specified. Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Required skills

interpersonal skills development communication skills competitive salary continuous improvement professional growth certifications customers best practices fast-paced environment industry standards cape town stakeholders it industry brand loyalty customer interactions external partners western cape customer service principles service delivery administrator task prioritization comprehensive benefits package internal teams service provision similar role delivery network internet connectivity service activation process service disruptions service performance metrics service delivery processes

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