Talent Vault Group
10 months ago
Service Coordinator
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Company information
- Company
- Talent Vault Group
- Location
- New Zealand, North Island, Auckland New Zealand
- Posted
- 10 months ago
Job description
Join a leading telecommunications provider and play a key role in delivering an exceptional end-to-end customer experience for our wholesale clients.
We’re looking for a proactive, customer-focused Service Manager to oversee fulfilment, delivery, and billing, ensuring our solutions are delivered right the first time. You’ll work closely with account teams, partners, and internal stakeholders to solve problems, optimise processes, and drive high service standards.
What you’ll bring:
Key responsibilities:
“Talent Vault embraces diversity, we are members of Diversity Works. We believe an inclusive workplace that respects the diverse qualities, differences and values of its people, leads to innovation and brings great benefits to any organisation. We encourage Maori and Pacifica people to embrace a career in technology”
“Ka akiaki matou i te iwi Maori me te iwi Moana-nui-a-Kiwa ki te awhi i te mahi hangarau”
We’re looking for a proactive, customer-focused Service Manager to oversee fulfilment, delivery, and billing, ensuring our solutions are delivered right the first time. You’ll work closely with account teams, partners, and internal stakeholders to solve problems, optimise processes, and drive high service standards.
What you’ll bring:
- strong service co-ordination/customer services experience in fast face environments
- Strong customer-facing and relationship-building skills
- Ability to handle multiple priorities and meet tight deadlines
- Solid technical understanding of mobile, data, and networking
- A hands-on, solutions-driven attitude
- You are an experienced co-ordinator/adminstrator who thrives working in a team.
- You MUST be an exceptional communicator - both written and verbal who can confidently relate to your stakeholders and builds strong rapport.
- You are an extrovert who enjoys taking ownership and resolving solutions for customers.
Key responsibilities:
- Incident and problem management solutions
- Clear and structured email communications
- Delivery of wholesale services through external contractors
- Customer action logs
- Accurate CRM system records
- Customer notifications via Informers
- Proposals for improving services
“Talent Vault embraces diversity, we are members of Diversity Works. We believe an inclusive workplace that respects the diverse qualities, differences and values of its people, leads to innovation and brings great benefits to any organisation. We encourage Maori and Pacifica people to embrace a career in technology”
“Ka akiaki matou i te iwi Maori me te iwi Moana-nui-a-Kiwa ki te awhi i te mahi hangarau”
Required skills
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