Service Coordinator im Service Center (m/w/d)

Full Time Mid Level

Job description

Start: immediately | Employment type: full-time, unlimited

thinkRED understands itself as an IT partner for authorities, municipalities and educational institutions in Germany. In large hardware and service framework agreements, the experts accompany customers of the public sector with detailed and individual consulting from infrastructure conception to hardware implementation to professional long-term support and media-pedagogical and technical training of users.

Working at thinkRED: Become part of our engaged team and shape visions! We have made it our task to design digitalization comprehensively, sustainably and reliably. With a lot of heartblood, we set ourselves up for our customers and for each other in the team.

Tasks

You take customer notifications, assess the technical urgency and transform them into structured Service-Cases
You create qualified notifications as

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