Sign up to save this job, get alerts, and apply with an optimized CV.
Service Coordinator
Job description
As Service Coordinator, you are the driving force behind efficient planning and coordination of interventions and maintenance work at customers. In this pivotal role, you play a crucial part in customer contact and are responsible for ensuring the smooth operation of the service department. You maintain an overview of fault reports, maintenance contracts, and urgent interventions, and ensure that everything is handled on time and according to legal requirements.
Your tasks include:
- Accepting and processing incoming fault reports via telephone and email.
- Prioritizing interventions based on urgency, impact, and customer appointments.
- Scheduling and following up on service technicians.
- Maintaining contact with customers regarding planning and progress.
- Administrative processing of service reports and refrigerant accounting according to F-gas regulations.
- Supporting the preparation of quotations and work documents.
- Ordering and following up on parts in consultation with technicians.
Profile
For this role, we are looking for a stress-resistant and organized employee who can adapt well in a dynamic environment. Your profile includes:
- Ideally, a diploma in technical/scientific secondary education or a bachelor's degree.
- A strong sense of organization and the ability to set priorities.
- Professional and customer-oriented communication skills.
- Accuracy and an eye for administrative details.
- Affinity for technology; experience with refrigeration techniques, HVAC, or technical dispatching is a plus.
- Knowledge of Outlook, Excel, and ERP or planning software.
- Independence in your work, but also a team player.
- A good command of Dutch. Knowledge of French is a plus.
- Experience in a service planning or dispatching role is a plus.
- Familiarity with F-gas administration or refrigerant registration is a plus.
Offer
We offer you a competitive salary and various additional benefits, including:
- Group insurance.
- Eco-cheques.
- A 39-hour week with 6 ADV days, with construction leave taken between Christmas and New Year and during the summer period. This can be deviated from in this role.
- An attractive salary in line with your experience and knowledge.
- Furthermore, they offer ample opportunities for personal development within an innovative and collegial team.
- You will be part of a stable and specialized company where experience and innovation go hand in hand.
Organization
Our client is a Belgian family business, specializing in complete refrigeration solutions and custom shop fitting for the food sector. From their well-developed in-house production, they design, build, and assemble high-quality refrigeration systems and furniture for bakers, butchers, supermarkets, and other food professionals. Through close collaboration between engineering, production, and installation, they manage projects from design to delivery and maintenance, with a strong focus on energy-efficient and innovative refrigeration techniques. To expand the team, they are currently looking for a service coordinator.
Required skills
Sign up to apply
Create a free account to apply for this job and get access to:
- AI-powered CV optimization for this specific job
- Save jobs and create custom alerts
- See your CV match score for each job
Company information
- Company
- CTRL-F
- Location
-
België, Vlaams-Brabant (Provincie), Halle-Vilvoorde, Meise
Belgium - Posted
- 3 months ago
Interested in this position?
Create your free account and tailor your CV to match this job.