Service Channels Lead

Miejsce pracy: Warszawa Technologies we use Operating system Windows Your responsibilities Implementing and evolving the ServiceNow platform with cross-functional partners to support finance, procurement, HR, and other future service areas. Driving global adoption and optimization of ServiceNow solutions to improve operational efficiency and enhance user experience. Eliminating email as a service request channel and reducing email dependency across other service interactions. Developing and maintaining relationships with stakeholders to ensure successful implementation and ongoing use of the platform. Collaborating with IT teams to integrate ServiceNow with existing systems and tools. Providing training and support to end-users on the effective use of the platform. Identifying and addressing technical issues and implementing process improvements to optimize the use of the platform. Staying up-to-date with the latest ServiceNow features and best practices, and applying this knowledge to drive continuous improvement. Ensuring compliance with company policies and procedures related to IT service management. Providing regular reporting and metrics on the performance of the platform and its impact on business outcomes. Developing and maintaining a comprehensive understanding of the organization's business processes and requirements, and using this knowledge to inform the design and implementation of ServiceNow solutions. Working closely with the IT teams to ensure that the ServiceNow platform is aligned with the company's overall technology strategy. Providing input and guidance to other stakeholders on the effective use of the ServiceNow platform. Developing and maintaining a comprehensive understanding of the organization's service management processes and requirements, and using this knowledge to inform the design and implementation of ServiceNow solutions. Ensuring that all work is performed in accordance with established policies, procedures, and standards.