Service and Repair Support 2

In This Role, Your Responsibilities Will Be: As a member of the technical team, you will be responsible for repairing a large part of the product range of RIDGID (thread cutting machines, detection equipment and diagnostic equipment for sewerage and drainage systems). You will provide technical support to end-users/distributors, colleagues and other service centers within Europe, Africa and the Middle East. You are responsible for setting up the diagnosis, making an offer, scheduling the work assignment and ensuring that it is executed correctly. You will also be involved in the development of new products and services, as well as the improvement of existing ones. Your tasks will include: • Troubleshooting and repairing equipment; • Providing technical support to customers; • Developing and maintaining documentation; • Participating in product development and testing; • Improving processes and procedures; • Collaborating with colleagues and other departments; • Ensuring compliance with quality, safety and environmental standards. You will work closely with the sales team to ensure that customer needs are met and that products are delivered on time. Your strong technical background and problem-solving skills will be essential in this role.