Service Ambassador 22.5

Your Purpose The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement. Your Duties and Responsibilities Conducting Front of House (FOH) duties, including but not limited to: welcoming members, answering questions, and providing general information. Providing exceptional member experiences through personalized interactions, ensuring that all members feel valued and supported. Utilizing available tools and platforms to engage members and promote club offerings. Supporting the retention of members through daily interaction and engagement. Collaborating with the Service Team to ensure seamless member experiences. Your Skills and Qualifications High school diploma or equivalent required. 1-2 years of experience in a customer-facing role preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Ability to maintain confidentiality and handle sensitive information. Your Benefits Comprehensive benefits package, including medical, dental, and vision insurance. 401(k) plan with company match. Paid time off and holidays. Opportunities for professional growth and development.