Service Advisor

Teesside Audi 8am - 5:30pm Monday to Friday. Saturday on Rota 8-1 £26,000 basic with a bonus of £6,000 and £2,400 for connect and service plans totalling an OTE of £34,400 Lookers Teesside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 6 Service Advisors, 13 Vehicle Technicians plus 3 apprentices and our enthusiastic and friendly Aftersales Manager, Steven Stoker. As a Service Advisor at Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from one of the best in Steven. This is a truly exciting opportunity with potential for progression opportunities within Lookers! The successful candidate will also be enrolled onto the Audi Service Advisor accreditation pathway and have the opportunity to achieve the status of Accredited as a result which will undoubtedly benefit their future career opportunities!

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars! If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected] About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Core Benefits: · Competitive salaries with structured pay scales and progression as you grow within the business · Generous annual leave that increases with your length of service · Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave · Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: · Eyecare vouchers to help cover vision care needs · Smart Health – 24/7 access to GP services to support your mental and physical wellbeing · Dental insurance for everyday dental care and unexpected treatments · Critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: · MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app · Will writing services to help plan for the future · Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: · Discounted gym memberships to support an active lifestyle · Travel insurance to help you explore with confidence · Access to home and technology vouchers · bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.