Service Administrator

Job description

Red Ember Recruitment is seeking to hire a Service Administrator based in Pinelands, Cape Town, to join their team.

Duties and Responsibilities:

Service Centre:

Arrange collections/Deliveries
Respond to emails and tickets
Monitor B2B repairs/SLA clients
Follow up on repairs in the workshop
Follow up on collections & payments
Order 3rd party stock/ Receive stock that has been ordered
Stock take
Preparation for year-end stocktaking
Grade Trade-in devices
Quotes for technicians

Field Department:

Schedule technicians for on-site/remote support
Invoice and follow up on payments
Stock take
Preparation for year-end stocktaking
Order required stock
Liaise for the on-site networking that needs to be done
Quotes for technicians
Request payments for suppliers that are COD
Dispatch machines for B2B to various users (units in storage)

Requirements

Matric certificate.
Effective people relationship-building skills.
Good verbal and written communication skills.
Good numeracy skills – able to count and perform simple calculations (e.g., add, subtract, multiply, and divide) accurately and efficiently.
Able to work on multiple tasks simultaneously.
Good Telephonic skills.
Computer literate.
Good time management, planning, and organization skills.
Good technical orientation.

Required skills

matric organization time management planning calculations computer literate numeracy written communication verbal communication technical orientation people relationship-building telephonic

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