Service Administrator

About TBI Health
Founded in 2001, TBI Health supports people experiencing pain, injury, or illness to get back on track and live meaningful lives. Since partnering with Southern Cross in 2016, and now as a fully Southern Cross–owned organisation, we remain committed to ensuring our clients receive the right support at the right time.

We offer a supportive and attractive work environment focused on staff wellbeing, development, and career growth, with ongoing opportunities to be involved in new and evolving services.

As a New Zealand–owned organisation, TBI Health is committed to an equity-focused workplace where staff feel supported, valued, and enriched. We are a Te Tiriti partner with an ongoing commitment to health equity for Māori, delivering tailored, high-quality healthcare that reflects the diverse needs of Aotearoa.

About the Mahi

We are looking for an organised, people-focused administrator to join our Service Administration Team, based at the New Plymouth clinic.

This is a permanent, full-time role (Monday to Friday), with the option to work from home one day per week after three months of employment.

In this role, you will provide essential administrative and operational support across our services. If you enjoy variety, helping others, and taking pride in keeping things running smoothly, this role is made for you!

Key tasks include:

• Coordinating and scheduling appointments for new and existing clients
• Sending registration, consent, and outcome measure forms
• Completing risk assessment forms for community visits
• Booking GP medical certificates
• Following up with ACC and other funders on queries or outstanding actions
• Responding to client and referrer enquiries promptly and accurately
• Reviewing and completing invoicing tasks

Benefits of joining TBI Health

For your shared passion and commitment to TBI Health and its goals, we have the following to offer you:

• Work with an experienced team of administrators and providers
• Subsidised Health Insurance with Southern Cross
• Birthday Leave
• Wellbeing allowance
• Discounted gym membership at Jetts Fitness
• Comprehensive training
• Fun and social team
• Access to online Health and Wellbeing platform with access to information, support, competitions, offers, and deals
• Attend several training sessions during the year focused on teaching how to incorporate Māori tikanga in your role appropriately.
• New Zealand-owned company

….. and many more benefits such as discounts on products/services with brand partners!

About You

This role is perfect for someone interested in health sector administration and passionate about growing their career in this direction. We provide a thorough orientation and ongoing support to help you succeed, but the following skills and competencies will help you thrive in this role:

• Strong work ethic with a proactive approach to getting things done
• Excellent communication skills with colleagues and clients
• Empathy and understanding when supporting clients
• Collaborative, team-oriented mindset
• Strong organisational, time-management, and problem-solving skills
• Previous experience in healthcare administration (beneficial)
• Experience with Gensolve or ACC contracts/processes (advantageous)
• Genuine interest in rehabilitation and helping people achieve their goals

How to APPLY

Ready to join us? Visit our website https://tbihealth.co.nz/careers/roles-at-tbi-health/ to learn more about TBI Health, meet our team, and read employee stories.

If this role feels like the right fit and you have the experience and qualities we’re looking for, click APPLY on the website. Please include a cover letter with your application.

Applications close: 13th February 2026
Note: we may begin shortlisting before the closing date, so apply early!

All applications are confidential. We welcome candidates from diverse backgrounds and will support any cultural or other needs during the interview process.

For more information, contact Alisha Kingi at [email protected].

Applications must be submitted online; email applications will not be considered. Only candidates currently eligible to work in New Zealand may apply.