(Senior) Service Manager Mobilfunk B2B Key-Account Energiewirtschaft

What prettyTELCO stands out from other personnel agencies is our focus on placing people who are not only professionally qualified but also perfectly fit into the company. 🤝🏻

We operate nationwide within the telecommunications industry and place great value on a personal approach. We take the time to get to know both companies and candidates, understanding their wishes and requirements exactly. Because at our company, people are at the center – nobody is just a number here! 🚀

Aufgaben

• You will be responsible for the comprehensive management and control of B2B key accounts from the energy sector.
• You will be accountable for service delivery to your customers in the ongoing operation of complex mobile phone solutions.
• You will create, analyze, and present regular service reports for top customers.
• You will monitor, steer, and continuously develop agreed-upon SLA structures.
• You will maintain active stakeholder management at the customer level as well as against internal specialized departments.
• You will ensure a high level of service, process, and quality.
• You will take over the management of customer projects, including planning, implementation, and controlling.
• You will apply suitable project management methods to steer complex customer requirements.

Qualifikation

• You have several years of experience as a Service Manager in the B2B field, ideally with corporate customers in the energy sector and critical infrastructure.
• You possess recognized expertise in customer service from an IT or mobile phone provider.
• You are confident and possess very good communication and presentation skills both on operational work and leadership levels.
• You stand out for your high level of service orientation and a strong sense of quality awareness.
• You work analytically, structured, and solution-oriented.
• You have very good German language skills as well as good English language skills in writing and speaking.

Benefits

• Unlimited employment contract
• Attractive remuneration package, including a monthly, tax-free and SV-free travel expenses allowance of €50.00
• Company pension plan with 20% employer contribution
• Individual opportunities for further education and regular training sessions
• A collegial work environment, short decision-making paths, and open communication
• A diverse range of tasks and self-responsible work
• Flexible working hours and the possibility of mobile working
• A modern office with height-adjustable desks, air conditioning, barrier-free rooms
• Excellent regional and local transportation links as well as free employee parking spaces (including cost-based charging stations from a third-party provider)
• Tech equipment (laptop, docking station, monitor, mobile phone)

We look forward to your application! 🤩

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