(Senior) Service Manager Mobile Communications B2B Key Account Energy Industry

What sets prettyTELCO apart from other recruitment agencies is our focus on placing people who are not only technically qualified but also a perfect human fit for the company. 🤝🏻

We operate nationwide within the telecommunications industry and place great importance on a personal approach. We take our time to get to know both companies and candidates to precisely understand their wishes and requirements. Because for us, the person is at the center – no one is just a number to us! 🚀

Responsibilities

• You will take over the holistic support and management of B2B key accounts from the energy industry.
• You will be responsible for service delivery for your customers in the ongoing operation of complex mobile communication solutions.
• You will create, analyze, and present regular service reports for top customers.
• You will continuously monitor, control, and further develop agreed SLA structures.
• You will actively manage stakeholders at the customer level and with internal specialist departments.
• You will ensure high service, process, and quality standards.
• You will manage customer projects, including planning, implementation, and controlling.
• You will apply suitable project management methods to manage complex customer requirements.

Qualifications

• You have several years of experience as a Service Manager in a B2B environment, ideally with corporate customers in the energy industry and critical infrastructures.
• You possess proven expertise in customer service from an IT or mobile communications provider.
• You present yourself confidently and have very good communication and presentation skills at both operational work and management/executive levels.
• You are characterized by a high degree of service orientation and a strong sense of quality.
• You work analytically, structurally, and solution-oriented.
• You have very good German language skills and good English language skills, both spoken and written.

Benefits

• Permanent employment contract
• Attractive remuneration package, including a monthly tax and social security-free travel expense allowance of €50.00
• Company pension plan with a 20% employer contribution
• Individual professional development opportunities and regular training
• Collegial environment, short decision-making paths, and open communication
• Varied range of tasks and independent work
• Flexible working hours and the possibility of mobile working
• Modern office with height-adjustable desks, air conditioning, accessible premises
• First-class supra-regional and regional transport links as well as free employee parking spaces (including paid e-charging stations from a third-party provider)
• Technical equipment (laptop, docking station, monitor, mobile phone)

We look forward to hearing from you and receiving your application! 🤩

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