Senior Training Specialist

Job Description:

• The specialist will support sandbox data preparation, training simulations, environment setup, and knowledge management activities within Microsoft Dynamics 365 CE and Finance & Operations (F&O).
• This role combines technical system configuration, SharePoint site structuring, and documentation skills to ensure training and testing environments are fully aligned with organizational learning and business process needs.

• Support sandbox environment preparation and configuration within Microsoft Dynamics 365 CE and F&O.
• Create and manage role-based test case data, user assignments, and simulation scripts aligned with business processes.
• Maintain a SharePoint-based knowledge repository, including subpages, metadata, web parts, and page layouts.
• Develop technical documentation, step-by-step assignments, and knowledge articles based on system test cases, workflows, and process maps.
• Apply plain language, accessibility standards (e.g., AODA), and user-centered design principles to structured documentation and SharePoint content.
• Collaborate with training designers, developers, IT, and project team members to ensure sandbox readiness and alignment with training goals.
• Organize structured folders, metadata, and content packages for easy retrieval within SharePoint.
• Record walkthroughs or create annotated guides for effective knowledge transfer to internal teams.

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) (or related CRM systems) with sandbox or testing environments.
• Proven experience managing user roles, creating test/training data, and validating workflows.
• Strong hands-on experience with SharePoint team sites, including structuring content, building subpages, configuring web parts, and managing site layout.
• Practical knowledge of manipulating system data to create training simulations or testing scenarios.
• Familiarity with documenting technical information, job aids, or system content for end-user learning.
• Detail-oriented approach to aligning sandbox data and assignments with intended training outcomes.

• Hands-on experience with role simulation and system validation in Microsoft Dynamics CE and/or F&O.
• Ability to interpret business processes, workflows, and DevOps test cases into structured learning materials.
• Proficiency in SharePoint Online for content delivery, metadata tagging, and navigation optimization.
• Strong analytical skills for preparing assignment data, reviewing testing logic, and ensuring content accuracy.
• Knowledge of accessibility standards (AODA/WCAG) and plain language best practices.

• Role-based assignment/test case scripts aligned with training objectives.
• Sandbox configuration guides and data entry protocols by user role.
• SharePoint knowledge base site with structured content, metadata, and web parts.
• Documentation mapping DevOps test cases to training scenarios.
• Organized content packages and structured knowledge objects published in SharePoint.
• Recorded walkthroughs or annotated guides for team handover.
• Resume Evaluation / Selection Criteria

• Demonstrated experience working in Microsoft Dynamics 365 CE/F&O environments (sandbox or live).
• Proven ability to generate and manage realistic training/test case data aligned to user roles.
• Experience simulating multiple user profiles and validating workflows.
• Background in creating test cases, acceptance testing, or scripted training simulations.

• Demonstrated ability to design, maintain, and update SharePoint Online sites.
• Experience configuring web parts, structuring subpages, and managing content repositories.
• Strong knowledge of tagging, foldering, and metadata for content retrieval.
• Ability to structure SharePoint content for self-navigation and training reference.

• Experience transforming workflows, process maps, or test cases into structured documentation.
• Proven ability to create step-based task guides, assignments, or how-to documentation.
• Familiarity with version control, traceability, and structured content updates.
• Awareness of plain language and accessibility standards for technical content.

• Demonstrated ability to work with cross-functional teams (training, IT, business).
• Strong communication skills for clarifying technical requirements and escalating gaps.
• Responsive to feedback and able to iterate quickly on data or documentation changes.