TSMG
3 months ago
Senior Teleoperations Lead
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Company information
- Company
- TSMG
- Location
- España, Comunidad de Madrid, Madrid, Madrid Spain
- Posted
- 3 months ago
Job description
About the Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
Key Responsibilities Team Leadership- Lead and coordinate teleoperations teams across multiple shifts
- Manage daily staffing and operational coverage
- Support onboarding, training, and mentoring of new operators
- Promote compliance with safety and operational procedures
- Monitor operational KPIs and productivity metrics
- Ensure delivery against quality and performance targets
- Coordinate robot deployment schedules and operational readiness
- Manage incident escalation and resolution processes
- Serve as the primary operational contact for internal and external stakeholders
- Collaborate with engineering, product, and project management teams
- Prepare operational reports and performance summaries
- Support customer-facing robotics programs and deployments
- Previous experience leading operational teams
- Strong communication and organizational skills
- Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
- Ability to work in fast-paced, technology-driven environments
- Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
- Experience managing distributed or shift-based teams
- Technical background in engineering, operations, or industrial environments
- Leadership role within a rapidly growing robotics sector
- Opportunity to help scale next-generation robotics deployments
- International projects and client exposure
- Career growth opportunities across robotics and AI operations
- Collaborative environment working alongside engineering and product teams
Required skills
- organizational skills
- performance targets
- engineering
- training
- compliance
- mentoring
- project management
- operational excellence
- quality standards
- communication skills
- technical background
- collaborative environment
- safety standards
- operations management
- team leadership
- ai
- kpis
- onboarding
- product management
- career growth
- stakeholder coordination
- staffing
- data processing
- emerging technologies
- fleet management
- robotics
- hiring process
- engineering teams
- technical operations
- field operations
- operational procedures
- operational readiness
- drone
- international projects
- shift management
- fleet operations
- industrial environments
- distributed teams
- operational leadership
- client exposure
- autonomous systems
- internal stakeholders
- application review
- ai training
- performance summaries
- fast-paced environments
- operational reports
- external stakeholders
- technology-driven environments
- productivity metrics
- automation programs
- hiring decisions
- human judgment
- client stakeholders
- teleoperations
- ai operations
- av/adas
- incident escalation
- resume analysis
- artificial intelligence (ai) tools
- customer-facing programs
- control room environments
- commercial deployment
- robotic testing
- mission-critical programs
- robot deployment
- resolution processes
- shift-based teams
- robotics sector
- next-generation robotics
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