Senior Technical Support Engineer

This is a Senior Technical Support Engineer role with Microsoft based in Sydney, NSW, AU Microsoft Role Seniority - senior More about the Senior Technical Support Engineer role at Microsoft Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. As a Senior Technical Support Engineer, you will be part of a global team responsible for delivering exceptional technical support to our customers, ensuring their success with our products and services. This role is an exciting opportunity to join a dynamic organization that values innovation, collaboration, and customer-centricity. Key Responsibilities: • Provide expert-level technical support to customers via phone, email, and chat, resolving complex issues in a timely and professional manner. • Collaborate with internal stakeholders, including product teams, to identify and resolve technical issues, and provide feedback on product enhancements. • Develop and maintain deep knowledge of Microsoft products and services, staying up-to-date with the latest features, updates, and releases. • Work closely with other support engineers, subject matter experts, and technical leaders to develop and implement process improvements, best practices, and knowledge sharing initiatives. • Participate in training and development programs to enhance technical skills and stay current with industry trends and technologies. • Contribute to the development of technical documentation, knowledge base articles, and other resources to support customer success. Requirements: • Bachelor’s degree in Computer Science, Engineering, or a related field. • At least 3 years of experience in technical support, software engineering, or a related field. • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team. • Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical information to customers and internal stakeholders. • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. • Familiarity with Microsoft products and services, including Office 365, Azure, Dynamics, and Power Platform. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development through training, mentorship, and career advancement opportunities. • Collaborative and dynamic work environment that values innovation, creativity, and customer-centricity. • Access to cutting-edge technology and tools, including Microsoft products and services. • Flexible working arrangements, including remote work options and flexible hours.