Senior Technical Support Engineer

About the Role : The role involves providing production support for enterprise applications with a focus on SSIS, SQL, and automation. You will work closely with technical and business teams to ensure smooth operations, timely issue resolution, and continuous improvement of support processes. The position requires hands-on experience with ITIL practices, strong problem-solving skills, and the ability to operate in rotational shifts except for night shifts. Responsibilities : Provide L1, L2, and L3 technical support to internal customers through various communication channels. Troubleshoot and resolve complex technical issues related to SSIS, SQL, and automation. Collaborate with cross-functional teams to identify and implement process improvements. Develop and maintain knowledge of enterprise applications, including their architecture, functionality, and integration points. Identify and escalate critical issues to senior management or other stakeholders as necessary. Stay up-to-date with the latest technology trends and advancements in the field. Keywords : ITIL, SSIS, SQL, automation, rotational shifts, night shifts