Senior Technical Service Manager (m/f/d)

At mecom, we ensure that people in Germany receive warning messages at any time in an emergency. In the news business, we also ensure that television, radio, and media houses receive texts, images, soundbites, and videos in real-time.

Our technical infrastructure, unique in Germany, enables information to be sent to the right recipients in fractions of a second and in a tamper-proof manner. Our customers include security authorities, federal institutions, news agencies, media houses, and other companies. We are a hidden champion that achieves great things every day with a family-like team. Challenging and meaningful projects as well as the use of the latest technologies are part of our daily routine.

Starting October 1, 2026, we are looking for full-time support (38h/week) for our team in Hamburg in the role of Senior Technical Service Manager (m/f/d).

• You will take over escalation and incident management, ensuring structured processing of technical disruptions.
• You will provide technical and professional advice, analyze complex issues, and develop suitable solutions.
• You will coordinate collaboration across multiple departments and ensure clear, reliable communication.
• You will be responsible for customer and solution management, accompanying requests until their sustainable clarification.
• You will ensure professional quality and reliable support in service.
• You will participate in the further development of our products and services.
• You will independently prioritize technical escalations and make well-founded decisions within your areas of responsibility.
• You will convene cross-departmental incident meetings as needed and moderate further coordination.
• You will initiate technical immediate measures within defined support processes.
• You will recommend suitable changes to sustainably improve the stability and quality of operations.
• You will review service quality and ensure compliance with established service processes.

• You have successfully completed an apprenticeship as an IT Specialist for System Integration or have a comparable qualification.
• You have several years of experience in IT service, IT operations, or a customer-oriented IT environment.
• You possess a pronounced technical understanding of complex IT systems.
• You communicate confidently and convincingly and have strong moderation skills.
• You can convey technical matters understandably and appropriately for the target audience.
• You think analytically, structurally, and solution-oriented.
• You are characterized by a high degree of customer and service orientation.
• You are willing to support customers and projects on-site and to travel for this purpose.

• Our Drive: Professionalism. Every day, we responsibly manage important issues for well-known clients. Flat hierarchies and fast decision-making processes make us agile and effective.
• We keep an eye on the future – including yours. Mobile working, flexible working hours, and a modern workplace close to the Alster are part of this.
• Together we are strong. With our trustworthy crew, we work agilely and in self-organized teams. Intensive onboarding, numerous further training opportunities, and company events are included.
• Our Homeport is Hamburg. You can reach the Outer Alster in five minutes on foot from the office. Bus, subway, and commuter trains are in close proximity. And our in-house canteen takes care of your physical well-being.

Then we look forward to receiving your application – simply and quickly via our online form.
Your HR contact person is Deliah Bargmann.

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