Senior Technical Consultant – ServiceNow IT Workflows (Strategic Portfolio Management)

What You’ll Do in This Role

As a Senior Technical Consultant – IT Workflows, you will serve as the functional and technical expert on federal customer engagements. You will guide customers in designing, configuring, and optimizing ServiceNow SPM (Strategic Portfolio Management) solutions—focusing on configuration over customization—to accelerate business outcomes and drive IT transformation.

In this role, you will:

• Act as the technical expert for IT Service Delivery, configuring ServiceNow SPM using best practices.
• Support process definition, re-engineering, and gap analysis during workshops with sponsors and stakeholders.
• Advise customers on how to maximize the out-of-the-box capabilities of ServiceNow SPM to improve IT processes.
• Lead design workshops focused on ServiceNow platform and SPM technology.
• Guide customers in completing documentation such as technical requirement workbooks.
• Draft and refine technical user stories, acceptance criteria, testing strategies, and knowledge transfer plans.
• Provide ad-hoc guidance and training to customer system administrators during engagements.
• Lead technical delivery of ServiceNow projects, including oversight of partner-developed components and unit testing.
• Develop integrations (e.g., SSO, LDAP) and portal components.
• Prepare and own all customer-facing technical deliverables, ensuring high quality of the configured/developed solution.
• Serve as a lead member of engagement teams, ensuring successful outcomes.
• Manage multiple, complex initiatives simultaneously.
• Promote continuous improvement in delivery practices and engagement materials.
• Support pre-sales efforts as needed.
• Provide mentoring and training to colleagues and partners in the ServiceNow ecosystem.
• Travel up to 50% annually, based on customer and internal needs.