Senior Technical Consultant, Data & Integrations, Platform Products Expert Implementation Services

Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations, Platform Products Expert Implementation Services is responsible for providing technical expertise and guidance to customers to ensure successful implementation of ServiceNow solutions. This includes developing and delivering training programs, creating documentation, and collaborating with cross-functional teams to drive customer adoption and satisfaction. Key Responsibilities: • Provide technical consulting services to customers to help them achieve their business outcomes by leveraging the capabilities of the ServiceNow platform. • Develop and deliver training programs for customers to ensure successful implementation of ServiceNow solutions. • Create documentation and other materials to support customer adoption and satisfaction. • Collaborate with cross-functional teams, including sales, marketing, and product development, to drive customer adoption and satisfaction. • Stay up-to-date with the latest developments in the ServiceNow platform and related technologies to provide customers with the best possible guidance and support. The Ideal Candidate: We are looking for a highly skilled and experienced technical consultant who has a strong understanding of the ServiceNow platform and its capabilities. You should have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. • Bachelor's degree in Computer Science or related field; Master's degree preferred. • 5+ years of experience in a technical consulting role, preferably with ServiceNow or similar platforms. • Strong understanding of the ServiceNow platform and its capabilities. • Excellent communication and interpersonal skills. • Ability to work effectively in a fast-paced environment. • Experience with training program development and delivery. • Familiarity with Agile methodologies and Scrum frameworks. Benefits: • Competitive salary and benefits package. • Opportunity to work on cutting-edge technology and innovative solutions. • Collaborative and dynamic work environment. • Professional development opportunities, including training and certification programs. • Flexible working hours and remote work options.