Senior Support Engineer (Transitioning to SRE)

Title - Senior Support Engineer (Transitioning to SRE) Location - Chennai Job type - Permanent, Full-time Work-Mode - 5 days’ work from office (UK & Non US timing) Experience - 4 to 10 Years Immediate Joiners only Role Overview We are looking for a Senior Support Engineer who will play a critical role in transforming our traditional support and monitoring teams into a modern Site Reliability Engineering (SRE) function. This role combines Level 1 monitoring responsibilities and Level 2 support duties, with the goal of ensuring high availability, scalability, and reliability of our systems. The ideal candidate should have experience in troubleshooting complex technical issues, collaborating with cross-functional teams, and developing solutions to improve overall system performance. Key Responsibilities: • Monitor and troubleshoot production systems, identifying and resolving issues promptly. • Collaborate with development teams to resolve defects and implement fixes. • Develop and maintain documentation for monitoring and support processes. • Participate in on-call rotations to ensure 24/7 coverage. • Stay up-to-date with industry trends and best practices in SRE and related technologies. Requirements: • Bachelor's degree in Computer Science, Engineering, or a related field. • At least 4-10 years of experience in IT support, monitoring, or SRE roles. • Strong understanding of Linux/Unix systems, networking fundamentals, and cloud computing platforms (AWS, Azure, Google Cloud). • Experience with scripting languages such as Python, Perl, or PowerShell. • Familiarity with Agile development methodologies and version control systems like Git. • Excellent communication and problem-solving skills. Benefits: • Competitive salary package. • Comprehensive health insurance. • 20 days of annual leave. • Flexible working hours. • Opportunities for professional growth and career advancement. Keywords: [