Senior Support and Admin (ORC/Tbricks)

• Location: Warsaw, Poland or Malaga Spain - Relocation is Mandatory
• Set up: Hybrid

We are looking for someone to fill the position of Production Support and Administration in the area of electronic platforms. The main duties would be:

• Providing N2 support for the application to the N0 and N1 teams.
• Assisting users in resolving technical or functional issues.
• Updating application components, either due to a version change sent by the supplier, to resolve an incident, or to add new functionality.
• Assisting with production during extended hours, including on-call duty during American market opening hours, holidays, etc.
• Meetings with business, suppliers, and other agents.
• Manage product ticketing for incidents and support.

On-Call Support

• Participate in a weekly on-call rotation shared within the team, covering U.S. business hours from 4:00 PM to 10:00 PM.
• Availability via mobile phone may be required to respond to issues as they arise.

Deployment On-Call Duty

• Support software deployments outside of regular business hours, typically on weekends (Saturday or Sunday). This duty generally occurs about once per month.