Senior Support Analyst

114400.00 - 114400.00

Job description

Job Description:

Perform system health check monitoring alerting and corresponding action as required.
Lead the investigation and analysis of application operational failures through to resolution and drive follow up for root cause identification.
Analyze system monitoring dashboard Dynatrace logging system ELK and other tools to identify potential issues conflicts and risks.
Responsible for ensuring the production and maintenance of high quality support documents and processes.
Promotes innovative and improved methods of working and implements best practices.
Participate in walkthrough reviews of project release hand over specifications programs Implementation plans and PIV test plans.
Write SQL queries against database and generate reports.
Establish healthy working relationships across variety of IT partners units and platforms to build influence and impact with key business partners.

Must Have:

Excellent interpersonal and communication skills verbal and written.
Deadline Driven and result oriented able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
Strong experience in troubleshooting.
Understanding of one or more of the following programming languages databases platforms code management tooling andor web technologies.
Experience with SRE Site reliability Engineering Tools such as PagerDuty
Knowledge of SQL.

Nice To Have:

Create a free account to apply for this job and get access to:

Create free account Log in

Explore more opportunities like this one.

Jobs in Canada

Create your free account and tailor your CV to match this job.