Senior Supervisor, Strategic Buying Services

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position: Senior Supervisor with French, Strategic Buying Services

• EMEA region 
• Work 9-18 Romania Time  
• Full remote 

RESPONSIBILITIES:

• Manage day-to-day responsibilities for a team (20+) and provide operational support (Procurement services). 
• Ensure the service levels meet the clients' requirement, contracted SLA  
• Manage HR topics 
• Build and maintain relationship with Client, attend and conduct regular meetings with client. 
• Handle client communication and escalations. 
• Mentoring and training team members; conducting performance appraisals and preparing improvement plans. 
• Being a key person in standardization, automation and continuous process improvement. 
• Leading/participating in the improvement projects for the operational area. 
• Implementing best practices across the team.  
• Assist in recruiting and onboarding team members, setting goals, delegating tasks, monitoring work progress. 
• Develop team members, encourage learning programs to team members. 
• Report directly to Operations Manager 

REQUIREMENTS:

• Fluent French and English both written and oral 
• Experience in People Management min 2 years 
• Experience in Procurement domain min 3 years 
• Experience in BPO company is a plus 
• Experience in managing bigger Teams: 15 < people  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form. Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy.