Senior Strategic Account Executive

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize the way people communicate, we're looking for a talented Senior Strategic Account Executive to join our team. As a Senior Strategic Account Executive at Twilio, you will be responsible for developing and executing strategic account plans to drive revenue growth and customer satisfaction. You will work closely with cross-functional teams to identify new business opportunities and develop tailored solutions to meet the unique needs of our customers. Your exceptional communication skills, combined with your ability to build strong relationships and negotiate complex deals, will enable you to drive significant revenue growth and expand Twilio's presence in key markets. Responsibilities: • Develop and execute strategic account plans to drive revenue growth and customer satisfaction • Identify new business opportunities and develop tailored solutions to meet the unique needs of our customers • Collaborate with cross-functional teams to deliver exceptional customer experiences • Build strong relationships with key decision-makers and negotiate complex deals • Drive significant revenue growth and expand Twilio's presence in key markets • Stay up-to-date on industry trends, market developments, and competitor activity to inform strategic account planning and execution • Develop and maintain a deep understanding of our customers' business needs and goals, and leverage this knowledge to drive revenue growth and customer satisfaction • Work closely with internal stakeholders to ensure alignment and effective communication across the organization • Develop and manage budgets for assigned accounts and projects • Identify and prioritize opportunities to improve processes, reduce costs, and increase efficiency • Stay organized and focused in a fast-paced environment, prioritizing multiple tasks and deadlines effectively • Travel up to 20% of the time (domestic and international) • Bachelor's degree in Business Administration, Marketing, or related field; MBA or advanced degree preferred • 5+ years of experience in sales, account management, or a related field, with a track record of driving revenue growth and customer satisfaction • Proven ability to build strong relationships with key decision-makers and negotiate complex deals • Excellent communication, presentation, and interpersonal skills • Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines effectively • Experience working in a remote-first or virtual environment is a plus • We are an equal opportunities employer and welcome applications from diverse candidates.