(Senior) Solution Manager - Contact Center & Conversational AI (w/m/d)

Job description

We are tecRacer

tecRacer is one of the leading AWS Premier Consulting Partners in Germany. For over 20 years, we have been accompanying companies in their cloud transformation – with genuine depth, direct AWS access, and a team that understands and lives cloud.

We are not a conglomerate, but also not a startup: We are an experienced, grounded company with short decision-making paths and a corporate culture where personal responsibility is truly lived.

In our Solutions department, we develop independent AWS-based product offerings – including our Contact Center and Conversational AI portfolio around Amazon Connect. For this area, we are now looking for someone who will act as a strategic head, product responsible, and bridge-builder between market, customers, and technology.

The role

As Sr. Solution Manager - Contact Center & Conversational AI (w/m/d), you will take over the responsibility for our Contact Center solution portfolio – from strategic development to presales, partner management, and financial steering. You will work closely with our Cloud Consultants and development teams and be the link between AWS, our customers, and the market.

This is not a classic sales job – and also not a purely technical job. It's a role for people who like both: strategic thinking and direct customer contact.

Your tasks

Solution strategy & product development

• You will develop our Contact Center and AI solution portfolio strategically and give it a clear roadmap.
• You will identify new market opportunities – for example, through the AWS Marketplace, managed-service offerings, or new partnerships.
• You will keep market trends and competition in mind and lead growth strategies from there.

Presales & customer relationships

• You will conduct first meetings with potential customers, recognize their needs, and bring the right solution into play.
• You will create compelling offers, presentations, and proof-of-concepts together with our consultants.
• You will build long-term customer relationships and recognize potential for further development (upselling).

AWS partner relationship

• You will be the main point of contact for AWS in the Contact Center area and actively maintain the partner relationship.
• You will represent tecRacer in AWS partner programs, at events, and trade shows.
• You will ensure that we meet relevant certification and program requirements.

Financial steering

• You will plan and monitor the financial key figures of your solution area (revenue, costs, utilization).
• You will develop pricing models for Marketplace and managed-service offerings.
• You will work closely with Finance and Administration to ensure projects are properly accounted for.

Job requirements

No experience with Amazon Connect? No problem! Whoever comes from the field of Conversational AI, AI/ML, Contact Center, or AWS is warmly invited to apply.

What you should bring:

• 5+ years of experience in Business Development, Presales, Consulting, or Product Management – ideally in the IT or cloud sector
• Basic understanding of AWS and cloud technologies
• Experience in dealing with customers and partners at the decision-making level
• Strategic thinking combined with a sense of commercial connections
• Communication strength in German and English – you can explain technical topics in a clear and concise manner
• Eigenverantwortliches Arbeiten and a willingness to actively drive things forward

That would be nice, but it's not a must:

• Background in Conversational AI, Contact Center, NLP, or related fields
• Experience with Amazon Connect or similar contact center platforms
• AWS certification (e.g. Solutions Architect Associate) or Scrum Product Owner
• Knowledge of AWS partner programs and the AWS Marketplace
• Travel readiness (approx. 20% for customer meetings, events, and trade shows)

What you can expect from us

• A role with genuine scope for action – you shape how we develop our solution portfolio
• Direct access to AWS and a strong partner ecosystem
• An experienced, technically strong team behind you
• Flexible working hours and hybrid working (Remote + one of our locations in Germany)
• BahnCard 50 or free Germany ticket
• Company phone and laptop
• Occupational pension and supplementary health insurance
• Regular team events and a culture where personal responsibility is not a hollow phrase

Does this sound like you?
Then we look forward to your application – even if you don't meet every requirement to 100%. Send us your CV and a few lines on why this role fits you, to . You can also include your salary expectations directly.

Find Jobs in Germany on Arbeitnow