Senior Software Support Engineer

Are you an expert in providing Level 1 application and technical support to users? Are you service-minded, not afraid to take responsibility and can work independently? Then this position is for you. About the Company: At Horizon56, we are developing and implementing cutting edge software solutions for the oil & gas industry. As a testament to this, what we have delivered so far, has been so well received by our users, that we now are in a situation where we need to deliver our products at scale. We are looking for a Senior Software Support Engineer who can provide top-notch support to our customers and help us maintain the high level of quality we strive for. Key Responsibilities: Provide Level 1 application and technical support to users via phone, email, or chat; Troubleshoot and resolve technical issues in a timely manner; Collaborate with other teams to identify and prioritize technical issues; Develop and maintain knowledge base articles and documentation; Stay up-to-date with new technologies and trends in the software industry. What We Offer: Competitive salary and benefits package; Opportunities for professional growth and development; Collaborative and dynamic work environment; Flexible working hours and remote work options; Access to cutting-edge technology and tools.