Senior Software Developer / 3rd-Level Support & Customer Issue Resolution Expert (m/f/d)

High-tech and innovation...

…actively shape and drive forward – for this position we are looking for a dedicated personality (m/f/d) who convinces with creativity, sense of responsibility, and professional competence. As a consulting company, we support our clients in finding a suitable person who understands challenges not as hurdles, but as exciting opportunities for further development.

What awaits you:

• Management of technical escalations as an interface between 3rd-level support, service, QA, and software development

• Analysis, reproduction, and narrowing down of complex customer problems through debugging and structured log analysis

• Performing technical root cause analyses and developing pragmatic and sustainable solutions for critical software errors

• Creation of precise bug reports, technical concepts, and documented best practices for recurring problem scenarios

• Support for international customers and teams with prioritized incidents and technically demanding support cases

• Further development of support processes, analysis tools, and documentation for efficient handling of complex escalations

• Mediation of technical contexts as well as knowledge transfer between development teams, support, service, and key users

Certain professional and personal prerequisites are helpful for this position. The following requirements provide you with an overview of what experience and qualities are beneficial for this role.

What you should bring:

• Sound experience in B2B software support and in handling demanding 3rd-level escalations

• Very good knowledge of C#, C++ as well as existing software architectures with legacy components

• Confident handling of debugging, log analysis, interfaces, databases, and technical infrastructure

• Strong skills in error reproduction, root cause analysis, and structured narrowing down of complex customer bugs

• Experience in creating precise bug reports, technical documentation, and actionable solution concepts

• Very good communication skills for international collaboration as well as confident English skills, both written and spoken

• Structured approach to work with parallel tickets, high priority, and short-term technical escalations