Senior Site Reliability Engineer

EPAM Vietnam is hiring a Senior Site Reliability Engineer to support and stabilize a complex, business-critical environment. This is a hands-on, high-ownership role responsible for production incidents, releases, monitoring, alerting and operational excellence.

You will work across Linux, Windows, SQL Server, CI/CD, Kubernetes and Azure while supporting both modern cloud workloads and legacy business-critical systems.

Responsibilities

• Own production incidents end-to-end, from triage to fix and follow-up
• Troubleshoot Linux & Windows systems, services and databases
• Operate and improve monitoring and alerting tools
• Support batch workflows and schedulers
• Work across production and disaster recovery environments
• Improve runbooks, alert quality and operational processes

Requirements

• Strong experience in production operations, SRE or infrastructure support
• Proven expertise in troubleshooting Linux and Windows production systems and operational knowledge of Microsoft SQL Server diagnostics
• Experience with CI/CD pipelines and deployments (e.g., Octopus Deploy, TeamCity and Git/Bitbucket)
• Proficiency in monitoring and alerting tools (e.g., Prometheus and Grafana)
• Familiarity with batch scheduling tools (e.g., Control-M and TeamCity) and messaging systems (e.g., RabbitMQ)
• Working knowledge of Kubernetes and Azure cloud environments
• Clear communication for incident management and stakeholder interaction
• Strong sense of ownership, sound judgment in escalation and a proactive approach to production reliability