Senior ServiceNow Developer, ITAM

We are seeking a Full Stack ServiceNow Developer with strong expertise in ITAM (SAM, HAM, SaaS Management) to build and optimize asset management solutions on the ServiceNow platform. This role focuses on automating ITAM workflows, improving asset visibility, and driving license compliance and cost optimization.

What you get to do in this role

Lead ServiceNow development across frontend and backend components with advanced debugging and optimization.

ITAM / SAM / HAM Engineering

• Configure and enhance SAM Pro, HAM Pro, and SaaS Management modules.

• Implement SAM capabilities: normalization, reconciliation, publisher packs, entitlement models, license metrics.

• Support HAM lifecycle: receiving, stockrooms, assignment, disposal, and CMDB mapping.

• Build automation using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Scoped Apps.

• Maintain data quality and enforce ITAM governance across the platform.

Integrations & Data Ingestion

• Build integrations with Microsoft 365, Adobe, Salesforce, AWS, Azure, GCP, and endpoint tools (Intune, Jamf, SCCM).

• Use REST/SOAP APIs, JSON/XML, MID Server, and IntegrationHub Spokes for entitlement, usage, and subscription data ingestion.

• Monitor integration health and ensure clean, accurate data for compliance.

SAM & SaaS Optimization

• Manage discovery, normalization, reconciliation, and true-up readiness.

• Enable SaaS subscription tracking and optimization (usage insights, renewal planning).

• Build executive dashboards for spend, usage, compliance, and optimization.

Collaboration & Continuous Improvement

• Partner with architects, product owners, and stakeholders to convert requirements into scalable ITAM solutions.

• Participate in Agile ceremonies, code reviews, and platform governance.

• Drive continuous improvements aligned with ServiceNow releases and ITAM best practices.