Senior Service Manager

Job description

Responsibilities: Develop and implement customer service strategies based on market and customer requirements Ensure timely resolution of customer complaints, product issues, and warranty claims Monitor customer satisfaction scores, complaint TAT, and service dashboard performance Analyse customer feedback and product failure trends to improve service quality Support Regional Sales Managers and Territory Leaders with customer service and product-related inputs Manage and review claims, warranty…

Required skills

customer satisfaction quality trends feedback customer service performance product strategies complaints dashboard market claims requirements warranty issues inputs tat regional sales managers scores territory leaders

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