N-iX
5 months ago
Senior Service Designer @ N-iX
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Company information
- Company
- N-iX
- Location
- Polska Poland
- Posted
- 5 months ago
Job description
Strong experience in Service Design, UX Design, or Product Design with a focus on research and discovery. Expertise in qualitative and quantitative UX research methods, including user interviews, stakeholder interviews, workshop facilitation, usability testing, and insight synthesis. Proven experience creating service blueprints, customer journey maps, ecosystem maps, stakeholder maps, workflows, and end-to-end service flows. Ability to connect customer experience with business processes, operations, and technology. Strong understanding of design thinking principles, human-centered design, and co-creation methodologies. Experience in working closely with cross-functional teams, including product management, engineering, and marketing. Ability to communicate complex design concepts and strategies to both technical and non-technical stakeholders. Proven track record of delivering high-quality designs that meet business objectives and customer needs. Strong portfolio showcasing service design projects, case studies, or prototypes.
Required skills
- marketing
- engineering
- research
- product management
- workflows
- product design
- ux design
- usability testing
- design thinking
- qualitative research
- quantitative research
- customer journey maps
- user interviews
- discovery
- workshop facilitation
- human-centered design
- service design
- service blueprints
- ecosystem maps
- stakeholder interviews
- insight synthesis
- stakeholder maps
- end-to-end service flows
- co-creation methodologies
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