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Senior Service Designer @ N-iX
Full Time
48000.00 - 57000.00
Job description
Strong experience in Service Design, UX Design, or Product Design with a focus on research and discovery. Expertise in qualitative and quantitative UX research methods, including user interviews, stakeholder interviews, workshop facilitation, usability testing, and insight synthesis. Proven experience creating service blueprints, customer journey maps, ecosystem maps, stakeholder maps, workflows, and end-to-end service flows. Ability to connect customer experience with business processes, operations, and technology. Strong understanding of design thinking principles, human-centered design, and co-creation methodologies. Experience in working closely with cross-functional teams, including product management, engineering, and marketing. Ability to communicate complex design concepts and strategies to both technical and non-technical stakeholders. Proven track record of delivering high-quality designs that meet business objectives and customer needs. Strong portfolio showcasing service design projects, case studies, or prototypes.
Required skills
marketing
engineering
research
product management
workflows
product design
ux design
usability testing
design thinking
qualitative research
quantitative research
customer journey maps
user interviews
discovery
workshop facilitation
human-centered design
service design
service blueprints
ecosystem maps
stakeholder interviews
insight synthesis
stakeholder maps
end-to-end service flows
co-creation methodologies
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