Senior Service Delivery & Projects Leader

A leading recruitment firm is looking for a Service Delivery & Project Manager in Durban, South Africa. This role involves maintaining strong relationships with customers and delivering excellent service quality. The candidate must have a project management certification, a minimum of 5 years' experience in IT service delivery, and 2 years in project management. Responsibilities include managing customer complaints, establishing SLAs, and leading operational support initiatives. A dynamic environment where you will be required to work closely with the sales team to identify new business opportunities, develop proposals, and manage client relationships. The ideal candidate should have excellent communication skills, strong analytical and problem-solving abilities, and a proven track record of delivering projects on time and within budget. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we would like to hear from you.