Senior SAP-Service-Operator/First line SAP Support (m/w/d) (Ref.Nr.: 46219)

We are looking for an experienced Service Operator to support the operational management of a SAP maintenance system in the energy sector. In this role, you will take on First Level Support, handle inquiries through various channels and work closely with an agile project team on fault diagnosis and system optimization.

Key Facts
Start: 09.03.2026
Dauer: Not known
Auslastung: 0 %
Einsatzart:
Einsatzort:
Einsatzland: Germany

Your Tasks

• Taking and processing inquiries through a hotline and group mailbox in the project team

• Support for customers and users of the system – technically and functionally in S4/Hana-system as well as applications on SAP BTP (Workzone and Mobile Apps)

• Diagnosing and solving problems that are reported – including preliminary analysis and determination of reproduction steps

• Professional communication with users regarding functionality, roadmap, and maintenance windows

• Creating reports and analyses to identify trends and improve applications and systems

• Guiding and training customers and users in the use of applications and systems as needed

• Monitoring and testing various system interfaces with partners

• Documentation of problems and solutions

• Cooperation with the project team to resolve problems promptly and support the development process

• Cooperation and coordination with colleagues in operational management (SAP Basis) for smooth operation

Must-Requirements

• At least 3 years of good and verifiable experience in conceiving and implementing SAP authorizations, including XAMS

• At least 5 years of verifiable module knowledge from an end-user or key user perspective in the modules PM, MM, and HCM, including typical process chains such as maintenance planning, orders, and disposition MRS

• At least 3 years of very good and verifiable experience in SAP First Level Support in productive environments, particularly in hotline and mail support

• At least 3 years of experience in implementing a qualified incident and request handling, including prioritization, classification, and forwarding with complete error context and reproduction steps

Can-Requirements

• At least 5 years of experience with SAP S/4HANA and the Fiori Launchpad in operation as well as in technical configuration and fault diagnosis

• At least 3 years of experience and system understanding for diagnosing and reproducing errors in the S/4-system

• At least 3 years of experience in safely handling ticketing or ITSM systems like ServiceNow or JIRA, as well as knowledge databases and MS-Office tools

• At least 3 years of project experience in applying agile methods, particularly SCRUM

Let’s power the future together
From business case to implementation: As a leading consulting firm for strategic transformations, we are a trusted partner for our customers – and for our employees. Responsibly, performance-oriented, and always with people in focus. #WeAreWavestone
With our 360° portfolio of consulting services, we combine excellent industry expertise with a broad range of cross-industry competencies, work interdisciplinary and think beyond the horizon. Our partner companies and freelancers: Freelancers can offer us comprehensive perspectives within our own projects and support as long-term framework partners for filling project vacancies – quickly and directly.

We look forward to your contact!

Your direct point of contact at Wavestone
Elma Abdagic
Phone: +49 89 455 99 282
Email: Find more English-speaking jobs in Germany on Arbeitnow