Senior Robotics Integration Engineer

As a Senior Integration Specialist at Vention, you will be a key member of the Customer Success team, bridging the gap between post-sales implementation and advanced technical support. We’re looking for a highly autonomous, field-ready engineer with a passion for troubleshooting, client collaboration, and delivering high-impact support both remotely and on-site.

You’ll be supporting complex industrial automation systems by investigating issues, validating hardware and software configurations, and helping clients get the most out of our systems. This role combines the mindset of a field service engineer with the rigor of a Tier 3-4 technical support expert.

What you’ll do:

• Act as a subject matter expert for automation challenges across Vention’s platform and ecosystem.
• Lead technical deployments and investigations, both remotely and on-site when required, ensuring that Vention hardware, software, and robotics systems meet client expectations.
• Program and validate automation systems using Vention’s MachineMotion controller, MachineLogic software, and client-specific logic (Python).
• Integrate and commission robot applications using our key partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.
• Support advanced escalations: Own and resolve complex support cases, ensuring fast turnaround and clear communication.
• Participate in client discussions, in collaboration with Sales and the Customer Success Managers, to identify the best-fit solutions and deployment strategies.
• Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness and functionality before rollout.
• Maintain and improve technical documentation, including user manuals, troubleshooting guides, and technical FAQs, to enable self-service and reduce repetitive tickets.
• Manage and contribute to the support system (Zendesk) by owning incoming tickets, prioritizing effectively, and improving internal workflows.
• Collaborate cross-functionally with Product, Engineering, and QA by sharing field insights, contributing to feature feedback, and identifying areas for improvement.
• Mentor and guide junior Integration Specialists, helping them grow in communication, ownership, and technical depth.