Deliveroo
6 days ago
Senior Rider Onboarding Associate - (6 Months FTC)
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Company information
- Company
- Deliveroo
- Location
- London Germany
- Posted
- 6 days ago
Job description
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a Senior Rider Onboarding Associate to join our UKI team. This is a remote, field-based Fixed Term Contract (FTC) role with operational roots in Edinburgh, Manchester, Birmingham, Bristol, or London. In this role, you’ll help us build, scale, and optimise our physical onboarding ecosystem, directly securing the rider fleet capacity needed to power our three-sided marketplace.
Get to know our Commercial team — what drives us, how we work, and what you can expect.
What You’ll Be Doing
You’ll be joining the Rider Enablement team. This sub-team acts as the operational foundation for rider supply across the United Kingdom and Ireland, managing logistical scaling challenges to ensure the fleet meets real-time marketplace demand.
Owing to the strategic scope of this seniority level, your responsibilities are split across two core operational pillars:
Strategy, Design & Scaling
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Optimise hub performance: Evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency before, during, and after daily sessions.
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Scale the footprint: Design, operationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants.
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Drive the strategic roadmap: Architect and execute the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies.
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Cross-functional problem solving: Partner with Rider Support, Product, and broader Onboarding teams to troubleshoot live operational issues and funnel on-the-ground intelligence into long-term system enhancements.
Field Operations & Fleet Enablement
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Deliver field onboarding: Travel extensively across the UKI to lead face-to-face onboarding sessions and support localized operations within regional hubs.
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Manage local supply constraints: Target and eliminate rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models.
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Execute seasonal campaigns: Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth.
What You’ll Need to Thrive
Essential
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Sector experience: Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider.
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Autonomy and resilience: A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative.
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Stakeholder management: Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups.
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Mobility and licensing: A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late.
Nice to Have
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Technical tools: Familiarity with G Suite, Slack, Looker, and Salesforce tooling.
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Language skills: Professional proficiency in Portuguese or Arabic.
Note: This is a 6-month Fixed Term Contract (FTC) with the possibility of extension. All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
Find more English Speaking Jobs in United Kingdom on Arbeitnow
Required skills
- initiative
- technology
- salesforce
- responsibility
- design
- remote
- operational efficiency
- communication skills
- resilience
- inclusion
- strategy
- support
- inclusive culture
- diversity
- equity
- disability
- autonomy
- career development
- slack
- stakeholder management
- product
- recruitment process
- public transport
- portuguese
- seasonal campaigns
- marketplace
- creative
- self-starter
- mobility
- london
- own vehicle
- bristol
- g suite
- supply planning
- field operations
- looker
- licensing
- manchester
- entrepreneurial environment
- ireland
- scaling
- field-based
- birmingham
- fixed term contract
- new skills
- travel expenses
- arabic
- financial information
- commercial team
- ftc
- empathetic listening
- regional hubs
- start-ups
- system enhancements
- extension
- wolt
- edinburgh
- mileage expenses
- accommodation expenses
- united kingdom
- operational experience
- pace
- cost efficiencies
- operational issues
- supportive teams
- supply team
- uki
- doordash
- equality of opportunity
- reasonable adjustments
- work independently
- strategic roadmap
- travel flexibility
- deliveroo
- all backgrounds
- fair process
- recruitment scams
- in-person onboarding
- rider support
- deliveroo rider
- uki driving licence
- values-driven teams
- stronger
- long-term health condition
- fair experience
- equitable experience
- fast-moving marketplace
- delivery plan
- interview stages
- demand forecasting models
- onboarding teams
- cross-functional problem solving
- ambitious teams
- fleet enablement
- operational foundation
- dash brands
- great workplace
- careersatdoordash.com/recruitment-scam-awareness
- senior rider onboarding associate
- onboarding ecosystem
- rider fleet capacity
- rider enablement team
- rider supply
- logistical scaling
- marketplace demand
- hub performance
- onboarding hubs
- scale the footprint
- onboarding spaces
- standardised systems
- time efficiencies
- field onboarding
- face-to-face onboarding sessions
- localized operations
- local supply constraints
- rider deficits
- hard-to-source zones
- peak trading seasons
- food delivery logistics
- changing operational priorities
- influence internal product teams
- manage candidate groups
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