wolt
2 days ago
Senior Restaurant Onboarding Specialist
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Company information
- Company
- wolt
- Location
- Berlin Germany
- Posted
- 2 days ago
Job description
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Background of the Role
Our Onboarding Operations Team (Restaurant/Retail Onboarding) is the heart and soul of Wolt. We ensure that all of our (Restaurant and Retail) partners are set up for success through a seamless onboarding, menu, and photo experience. As Wolt grows in both size and scope of our offering, the strength of our onboarding engine must grow with it.
As a member of our team, you will master the core functions, including onboarding partners and managing cross-functional partners both internally and externally in the German market. You will interact with partners, welcome them to Wolt, and ensure their experience is seamless and they are set up for success!
What we offer:
- The opportunity to co-create something extraordinary in an international environment
- A steep learning and growth curve within a globally operating tech company
- An attractive salary and flexible working hours
- Independent work in a dynamic team
- A flat hierarchy in a start-up atmosphere
- Discount on Wolt orders
Public transport subsidyWellness subsidy (Urban Sports Club)
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours + 30 days paid vacation
Are you excited about this opportunity because you will...
- Communicate with different teams within the organization to coordinate a seamless merchant onboarding and service experience
- Inform partners about processes and workflows via form, email and phone, mostly in German
- Monitor processes and track progress through Monday.com and other Wolt software
- Learn, master and improve our systems, tools, and processes
Our Humble Expectations
- You have a positive attitude and an entrepreneurial spirit
- You are a problem solver - you enjoy identifying problems and coming up with creative approaches to solve challenges
- You are customer-centric – you have a customer-focused mindset and are able to work with people of varying technical levels
- You have several years of experience in Sales, Support, Operations or Account Management
- You are able to set goals and achieve them
- You are organized, meticulous and have impeccable communication skills
- You work well in independent and diverse team environments
- You are ready for a challenge and comfortable being a team player
- You possess analytical skills and critical thinking
- You speak fluent German and English (minimum C1) – any additional language is a plus
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
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