Job Type

Temporary (3 months, with review and potential extension to a 12-month fixed term)

Hourly Rate

£31.00-£36.00 per hour, dependent on experience

Working Hours

Full-time, 35 hours per week

We're recruiting a Senior Resident Services Officer for an immediate start. You'll be a seasoned housing practitioner with sound judgement, leading day-to-day neighbourhood services and ensuring residents receive an exceptional, compliant service.

Day-to-day responsibilities

• Oversee the full tenancy lifecycle: viewings and sign-ups, tenancy checks/audits, mutual exchanges, successions, variations and endings.

• Act swiftly on anti-social behaviour and breaches, using early intervention and formal remedies where required.

• Identify residents with additional needs and coordinate support with colleagues and partner agencies to sustain tenancies.

• Champion resident engagement: maintain high visibility across the estate and build strong relationships with TRAs/resident groups and community stakeholders.

• Lead onboarding and inductions for new tenants moving into 66 recently completed homes on the estate.

• Provide day-to-day line management and guidance to the Customer Service Officer.

Required skills & qualifications

• Significant track record in housing management across general needs and leasehold services.

• Relevant professional qualification (e.g. CIH) or equivalent demonstrable experience.

• Robust understanding of housing legislation, regulation and best practice.

• Outstanding customer service, negotiation and problem-solving skills; calm, fair and confident in resolving conflict.

• Confident with core IT tools and experienced with housing management systems.

• Self-starter with excellent organisation and time management, bringing energy and a positive, can-do approach.

Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.