Senior Receptionist | Lumino Frankton Dental | Full Time

We're looking for an experienced and confident Senior Receptionist to join our team at Lumino Frankton on a full-time basis.

This is an exciting opportunity for a motivated professional who thrives in a busy environment and is passionate about providing an exceptional patient experience. As our Senior Receptionist, you'll be responsible for leading front-of-house operations, supporting the wider team, and ensuring the smooth day-to-day running of the practice.

Working closely with the Practice Manager and clinical team, you'll play a key role in creating an outstanding patient journey while helping drive practice efficiency and success.

Key responsibilities include:

• Delivering an exceptional patient experience from the first phone call through to treatment completion
• Leading front-of-house operations and setting the standard for customer service excellence
• Managing appointments, recalls, treatment follow-ups, and clinician schedules
• Welcoming patients and ensuring a warm, professional, and positive practice environment
• Processing payments, managing accounts, and assisting with finance enquiries
• Maintaining accurate patient records and administrative systems
• Supporting the onboarding and training of new reception team members
• Collaborating closely with clinicians to optimise scheduling and patient care
• Handling patient enquiries and resolving concerns with professionalism and empathy
• Assisting with daily administration, banking, reporting, and general practice operations
• Identifying opportunities to improve processes and enhance practice performance
• Supporting business initiatives that contribute to patient growth and practice success