Senior Quality Manager

This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Quality for Keller Executive Search in Toronto, Canada, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Quality vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Quality team; set clear objectives and coach managers. - Own Quality KPIs and drive continuous improvement through data analysis and insights. - Establish and govern Quality standards and processes, ensuring compliance with relevant regulations and industry best practices. - Partner with cross‑functional teams (e.g., Operations, Technology, Sales) to identify and mitigate risks, and to improve overall product quality and the client experience. - Oversee the Quality Management System (QMS), including documentation, audits, and training. - Champion a culture of quality, fostering a mindset of continuous improvement and proactive problem‑solving. - Manage the Quality budget, ensuring effective resource allocation. Qualifications: - Bachelor's degree in a relevant field (e.g., Engineering, Business Administration). - Proven experience (10+ years) in Quality Management, with progressive leadership roles. - Strong understanding of Quality Management principles, methodologies, and tools (e.g., ISO 9001, Six Sigma, Lean). - Demonstrated ability to build and lead high‑performing teams. - Excellent communication, interpersonal, and influencing skills. - Strong analytical and problem‑solving abilities. - Experience in a fast‑paced, dynamic environment. - Experience in executive search or related industry is a plus. Benefits: - Competitive salary. - Comprehensive benefits package, including health, dental, and vision insurance. - Paid time off and holidays. - Opportunities for professional development and growth. - Collaborative and inclusive work environment.