Senior Quality Control Engineer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As we expand, our Technology team is growing rapidly, driving innovation in AI for Workers Compensation. We're transforming the industry with cutting-edge solutions that enhance claims management, improve outcomes, and streamline processes. At EML, we foster a learning culture, investing in our people to build long-term careers while shaping the future of technology in our sector.

We’re looking for an experienced Senior Quality Control Engineer to join our team and take the lead on User Acceptance Testing (UAT) and manual testing across key systems.

You’ll collaborate closely with stakeholders and business testers to ensure our systems meet user needs and deliver real value. This role is ideal for someone who thrives on teamwork, enjoys shaping UAT strategy, and has a sharp eye for detail.

This will be a full time, fixed term 12-month contract based in the Sydney office, with flexibility to work from home up to 3 days per week.

Your Responsibilities

• Lead and coordinate UAT cycles to validate business and end-user requirements

• Design, document, and execute detailed manual test cases across critical business scenarios

• Collaborate with cross-functional teams and support business testers to ensure test coverage reflects real-world use

• Manage and track defects using Jira and TestRail, ensuring timely resolution in partnership with development teams

• Perform regression testing to safeguard system stability after releases

• Drive continuous improvement by promoting QA best practices and manual testing standards

• Keep testing documentation complete, clear, and up to date

About You

• 5+ years’ QA experience with a strong focus on manual testing and UAT coordination

• Proven ability to manage UAT cycles and align testing with business objectives

• Skilled in test case development, defect management, and using tools such as Jira and TestRail

• Excellent communication skills, able to work with technical and non-technical stakeholders alike

• Strong analytical and problem-solving abilities

• A collaborative mindset and a passion for continuous learning and quality excellence

• (Bonus) Experience in personal injury compensation, insurance, or other complex business domains

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture

• Flexibility with opportunity to WFH when you are fully trained in your role.

• A corporate wellbeing program with discounted health insurance and gym membership

• Access to discounts at over 350 retailers through our Rewards Hub program

• Entitlement to an annual tenure and performance-based recognition reward

• Comprehensive learning and development support

• Companywide events to celebrate success.

• Quarterly Reward and Recognition Awards

• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

• Leading UAT cycles
• ️ Designing test cases
• Managing defects

• Quality Assurance (QA) experience
• UAT coordination
• Test case development
• Communication skills
• Analytical skills
• Domain experience