Senior QA Engineer

You will be the senior technical point of contact for a large wearable ecosystem in the field, supporting around ten thousand devices and hundreds of smart stations deployed globally. This is a hands on support QA role focused on root cause analysis across firmware, hardware, software, and connectivity, working with customers, support, and manufacturing rather than classic product feature QA. Tasks and deliverables: Act as a senior support QA engineer for wearables and smart stations deployed globally. Perform triage and root cause analysis of issues reported from the field. Drive the investigation of field failures through collaboration with engineering, manufacturing, and customer support. Define and execute test plans for troubleshooting issues and validating fixes. Document and communicate findings clearly and concisely. Develop and maintain technical documentation and knowledge base articles. Provide technical guidance and mentorship to other QA engineers. Participate in the continuous improvement of QA processes and methodologies. Requirements: Bachelor's degree in Computer Science, Electrical Engineering, or a related field. 5+ years of experience in a QA or technical support role. Strong understanding of software, hardware, and firmware principles. Experience with root cause analysis and issue investigation. Excellent communication and problem-solving skills. Ability to work independently and as part of a team. Experience with wearable devices or related technologies. Experience with test automation tools. Experience with debugging tools and techniques. Knowledge of scripting languages (e.g., Python). Knowledge of networking and connectivity protocols (e.g., Bluetooth, Wi-Fi). Familiarity with Agile development methodologies. Benefits: Competitive salary. Comprehensive health benefits. Paid time off. Professional development opportunities. Employee discounts.