Senior Project Manager (m/f/d) - IT Service Management (ITSM) 80-100% (Ref.No.: 48268)

For an exciting project at our client in the Zurich area (with remote component) we are looking for a Senior Project Manager (m/f/d) - IT Service Management (ITSM). Key Facts Start: 01.12.2026 Duration: 6 months / Utilization: 100 % Type of assignment: Location: Zurich area Country of assignment: Switzerland Your Tasks • Overall planning and operational management of the project from initiation to handover to regular operations; definition and monitoring of scope, deliverables, milestones, resources and budget, as well as establishment and leadership of project governance and preparation and leadership of project and steering committee meetings • Management of the functional and technical workstreams and coordination of internal specialist and IT units, ITSM process owners, relevant business areas, software vendors and implementation partners; management of risks, issues, dependencies and escalations, as well as audience-appropriate reporting to clients and management • Coordination of ITSM process and solution design, ensuring a pragmatic fit-to-standard approach and translating requirements into a consistent solution design for the relevant processes, including Incident and Major Incident Management, Service Request, Problem, Change Enablement, Service Catalogue, Knowledge Management, Configuration Management / CMDB, Monitoring and Event Management, as well as Reporting and Dashboards • Management of the configuration and technical implementation of the platform and coordination of upstream and downstream systems and interfaces; ensuring integrations with Monitoring and Event Management, IAM and relevant data sources, coordinating the build-up of the CMDB or the takeover of existing configuration and service data, and considering architecture, security and regulatory requirements • Planning and management of data migration from the existing ITSM solution • Establishment and management of the test and acceptance concept, coordination of system, integration and user acceptance tests, as well as planning and management of the cutover and ensuring operational readiness • Coordination of training and communication as well as leadership of the go-live and hypercare phase • Structured handover of the platform and associated processes to the future operating organization Mandatory Requirements • Many years of experience in IT Service Management and with enterprise ITSM platforms, ideally in the banking environment • In-depth knowledge of Incident, Major Incident, Problem, Request and Change Management as well as Service Catalogue and Knowledge Management • In-depth knowledge of CMDB or configuration management as well as Monitoring and Event Management • Extensive experience with ITSM integrations and interfaces, complex integration and migration projects, as well as data migration • Experience in test and cutover management • In-depth knowledge of classic as well as agile or hybrid project management • Experience in stakeholder, risk and vendor management • Proven experience in leading complex IT projects, ideally with at least 8 years of experience • Several years of experience in IT Service Management • Demonstrable responsibility for at least one end-to-end implementation or migration of an enterprise ITSM platform • Experience from project initiation and solution design through migration and go-live to handover to operations • Highly proficient in managing software vendors, implementation partners and other external providers, as well as working with steering committees and senior management stakeholders • Evidence of relevant experience through concrete reference projects with details of role, project scope, ITSM platform used and area of responsibility • Strong communication, moderation and escalation skills • Open personality with quick comprehension • Negotiation-proof German and English skills, spoken and written Desirable Requirements • ITIL 4 or ITIL 5 certification • PMP, PRINCE2 or comparable project management certification • Experience in the banking, insurance or other regulated environment as well as knowledge of regulatory requirements in the Swiss financial sector Further Information - Duration: starting immediately for 6 months with option for extension - Workload: 80-100% - Location: Zurich area & remote - per week Let's power the future together From business case to implementation: as a leading consulting company for strategic transformations, we are a trustworthy partner for our clients and for our employees. Responsible, high-performing and always with people in focus. #WeAreWavestone With our 360° portfolio of consulting services, we combine first-class industry expertise with a broad range of cross-industry competencies, work interdisciplinarily and think beyond the obvious. We can thus offer our partner companies and freelancers comprehensive perspectives within our own projects, and as a long-standing framework contract partner we support them in filling project vacancies – promptly and directly. We look forward to hearing from you! Your direct contact at Wavestone Vivek Kandiah Phone: +41 76 223 85 15 E-mail: ----- Find more English Speaking Jobs in Switzerland on Arbeitnow