Senior Project Manager / Program Manager - Dynamics CRM

We are partnering with a well-established national services organisation undertaking a significant Microsoft led transformation across customer engagement, core systems and data.

This role sits at the centre of a multi-stream delivery program and will suit a senior Project Manager or Program Manager who is equally comfortable setting strategic direction and rolling up their sleeves to drive outcomes. You will play a key role in shaping delivery workstreams, owning one or more streams end-to-end, and partnering closely with business and technology leaders.

This is a high impact role with genuine influence across Dynamics CRM, Business Central, data and customer platforms.

Key Responsibilities

• Lead and structure delivery workstreams across Dynamics CRM (Customer Engagement) and Business Central
• Own one or more program streams, from planning through to execution and benefits realisation
• Drive Agile delivery practices across product, platform and integration teams
• Partner with Product, Engineering and DevOps teams to enable continuous delivery
• Oversee vendors and system integrators, ensuring quality, pace and accountability
• Work closely with stakeholders across technology, operations and data teams
• Support data-driven decision making, including reporting and insights via Power BI

About You

• Proven experience as a Senior Project Manager or Program Manager delivering enterprise Microsoft programs
• Strong hands-on experience with Microsoft Dynamics CRM / Customer Engagement
• Exposure to Business Central implementations or integrations
• Deep understanding of Agile delivery, product-led environments and DevOps ways of working
• Strong vendor and partner management capability
• Data-literate, with experience working alongside analytics, reporting or BI teams
• Confident communicator, able to operate across technical and executive stakeholders

Why This Role?

• Large-scale, business-critical transformation program
• Strong executive sponsorship and clear roadmap
• Opportunity to shape delivery structure and outcomes
• Hybrid working with long-term program visibility

If this sounds like you, click Apply to submit your details or contact Altura Talent on [email protected] for a confidential discussion.