Senior Project & Account Manager (m/w/d) Performance Marketing

This position sits at the center of the agency. You are the hub that holds our entire portfolio of 15 to 20 Retainer customers together: You steer the delivery between the specialist teams for Paid, CRM and Data, set the pace and ensure that expectations and results align. You work closely with the founder, reporting directly to them. This role is consciously designed as an entry point into more: Within about two years, you will grow into a leadership role for the entire agency if you want to build an agency with projects, read on.

Aufgaben

• You keep track of our 15 to 20 Retainer customers and ensure that timing, delivery, and expectations align across the entire portfolio. The specialist teams execute, you keep the pace.
• You don't steer by gut feeling, but by what the data shows for all customers.
• You orchestrate collaboration between Paid, CRM, and Data and recognize where things connect before they fall apart.
• You set the pace: You lead many customers through their deadlines without quality or relationship suffering.
• You are a reliable point of contact for our customers and translate between their goals and what the team delivers concretely.
• You build step by step the processes and tempo that a growing agency needs, and take on increasingly responsibility towards agency leadership.

Qualifikation

Must-haves

• Multiple-year experience as project or account manager in an agency or comparable environment with real responsibility for many parallel projects.
• Demonstrable ability to manage a broad portfolio simultaneously without losing sight of the overview or dropping balls.
• Sovereign handling of customers and internal specialist teams, especially when expectations and delivery diverge.
• Basic understanding of performance marketing across Paid, CRM, and tracking. You don't need to handle channels yourself, but must be able to read data, recognize connections, and participate on an equal footing. Decisions are based on numbers, not gut feeling.
• Independent steering and high tempo: You prioritize yourself and make decisions without waiting for instructions.

Nice-to-haves

• Experience in building or improving delivery or account processes.
• First leadership or mentoring experience.
• Familiarity with tools like HubSpot, Asana, Google Ads, or Meta (own operation not required).
• Experience in the Retainer or long-term customer model.

Benefits

• A clear development path: Prospect for a leadership role for the entire agency within about two years.
• Entry-level salary of 70,000 euros with perspective upwards if you grow into the larger role.
• 27 vacation days.
• Wellpass for sports and health.
• Room to develop yourself in agency-related topics, both professionally and personally.
• Direct collaboration with the founder, short distances, and real decision-making opportunities.
• A central role in a small, focused team where your work becomes immediately visible.

SUCCESS AFTER 6 AND 12 MONTHS

• After 6 months: You have full oversight of the entire portfolio, know the connections between channels, and no longer need to ask for every step. Customers experience us as reliably timed.
• After 12 months: The operational steering runs so stably through you that the founder no longer needs to intervene in daily business. You have first processes self-initiated and taken on first leadership responsibility.

What makes this role difficult

• You have 15 to 20 customers simultaneously in view, and the tempo is high. This requires structure and the ability to separate what's important from what's urgent. Whoever seeks a quiet, clearly defined path will not be happy here.
• We are small. Much of the structure is still unfinished; you build it with us. That's freedom and burden at once.
• You sit between customer and specialist team. When both sides are under pressure, you're the person who mediates.

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