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Senior Professional Services Engineer
Job description
Senior Professional Services Engineer | Accops Systems
We are looking for a Senior Professional Services Engineer to join our team. The ideal candidate should have strong expertise in infrastructure, networking, Windows/Linux environments, virtualization, security technologies, and customer-facing solution implementation.
Technical Skills – Mandatory
- Strong knowledge of Windows Server & Client Operating Systems
- Hands-on experience in Network/System Administration
- Strong understanding of Active Directory, Group Policy Objects (GPO), User Profiling & Remote Desktop Services (RDS)
- Good understanding of Linux OS and fundamentals
- Strong networking knowledge with experience in troubleshooting and monitoring tools such as Wireshark, Process Monitor, Nmap, DebugView, etc.
- Experience in Infrastructure Design
- Hands-on experience in one or more of the following:
- VDI / Desktop Virtualization
- Application Virtualization
- Load Balancing
- VPN, Proxy & Firewalls
- Secure Gateway technologies
- VPN / MFA / IAM / ZTNA
Good to Have
- Cloud management experience
- Experience working with an OEM/Product company in Support, Implementation, or Pre-Sales
- Scripting knowledge in Bash/Shell and PowerShell
- Knowledge of Accops / Citrix / VMware products
Key Responsibilities
- Coordinate with customers to design, deploy and roll out Accops solution suites as per the agreed Statement of Work (SoW)
- Manage relationships with internal and external stakeholders
- Drive effective 360-degree communication throughout project execution
- Manage and coordinate SoW changes with customers and Product Engineering teams
- Drive projects from implementation through rollout and completion, ensuring project objectives and success criteria are achieved
- Manage multiple implementation projects simultaneously
- Plan project execution, track progress and ensure timely reporting and delivery
- Collaborate with and mentor the implementation team by sharing technical knowledge and best practices
- Work closely with the Product Management team to suggest product improvements, new features and enhancements
- Willingness to travel to client locations as required
Soft Skills
- Strong verbal and written communication
- Excellent articulation and solution-designing skills
- Proactive and self-motivated approach
- Strong analytical and logical thinking
- High sense of ownership and accountability
- Strong team player with a collaborative mindset
- Quick learner with the ability to adapt to changing requirements
- Strong multi-tasking and project management capabilities
Required skills
team player
communication
travel
project management
reporting
support
delivery
product management
bash
powershell
rds
infrastructure
active directory
windows server
networking
firewalls
load balancing
vdi
pre-sales
implementation
group policy objects
linux os
analytical thinking
written communication
verbal communication
multi-tasking
iam
vpn
system administration
stakeholders
vmware
mfa
logical thinking
shell
product engineering
citrix
network administration
project execution
wireshark
proxy
oem
rollout
statement of work
infrastructure design
gpo
product company
sow
nmap
ztna
remote desktop services
cloud management
articulation
client operating systems
process monitor
user profiling
desktop virtualization
senior professional services engineer
accops systems
debugview
application virtualization
secure gateway
accops
solution-designing
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