Senior Professional Services Consultant

To support Nexthink Professional Services, we are looking for a Senior Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.

The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer’s dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.

The main responsibilities of the role are as follows:

• Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations

• Experience on end user computing common issues and proper ways to solve it for enterprises

• Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles

• Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink

• Provide actionable insights to customers and automation opportunities

• Being part of customer’s internal process

• Support customers’ initiatives on Nexthink areas of operations

• Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build

• Provide new insights to integrate Nexthink with existing solutions and internal processes;

• Work against a set of Service Levels (SLs)

• Stay current on product development/releases to a level required for the above activities;

• This position requires 10% travel to headquarters for training purposes