Senior Product Quality Investigator – Connectivity & Telematics (m/f/d)

Independently conduct technical quality investigations in Connectivity and Telematics, including issue reproduction, fault tracing, failure mode analysis and root cause analysis Analyze cellular connectivity, modems, SIM/eSIM provisioning, APN configurations, roaming and network connectivity issues Investigate and validate eCall/bCall, voice and data paths, vehicle networks, backend interfaces and OTA functionalities Evaluate vehicle, modem and network data as well as warranty-returned parts to identify and validate technical root causes Drive technical investigations within the 8D process and collaborate closely with Engineering, Aftersales, Quality, manufacturing plants and suppliers Document and track quality investigations, technical findings and recommendations using JIRA and other quality management systems Degree in Electrical Engineering, Electronics, Telecommunications, Computer Science, Automotive Engineering or equivalent professional experience Experience with automotive telematics, connected vehicle systems and the investigation of complex software, hardware and integration issues Strong knowledge of cellular connectivity, SIM/eSIM, modem diagnostics and IP networking, ideally combined with experience in eCall/bCall and OTA Sound knowledge of vehicle networks and diagnostic protocols such as CAN, Automotive Ethernet and UDS/DoIP, as well as experience with CANoe/CANalyzer and Wireshark Experience with diagnostic and tracing tools such as Qualcomm QXDM, QCAT or QPST, combined with strong root cause analysis and structured problem-solving skills, e.g. 8D Fluent English, a valid Class B driving licence and willingness to travel occasionally within Europe and internationally Fast and transparent application process Interviews directly with the department you will be working with Individual all-round support during your assignment with our customer Free access to the learning platform GoodHabitz with over 100 courses Flexible working time account and 30 days of paid leave Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects. ### Responsibilities Independently conduct technical quality investigations in Connectivity and Telematics, including issue reproduction, fault tracing, failure mode analysis and root cause analysis Analyze cellular connectivity, modems, SIM/eSIM provisioning, APN configurations, roaming and network connectivity issues Investigate and validate eCall/bCall, voice and data paths, vehicle networks, backend interfaces and OTA functionalities Evaluate vehicle, modem and network data as well as warranty-returned parts to identify and validate technical root causes Drive technical investigations within the 8D process and collaborate closely with Engineering, Aftersales, Quality, manufacturing plants and suppliers Document and track quality investigations, technical findings and recommendations using JIRA and other quality management systems ### Benefits Fast and transparent application process Interviews directly with the department you will be working with Individual all-round support during your assignment with our customer Free access to the learning platform GoodHabitz with over 100 courses Flexible working time account and 30 days of paid leave