Senior Product Manager Service Cockpit (m/f/d)

...as a Senior Product Manager for the Service Cockpit, you will develop an internally tested prototype into a productive application. This will enable our service technicians to remotely check heat pumps, diagnose faults faster, and make secure settings.
Your goal: fewer on-site visits and a tool that truly helps in daily service operations.

You will combine data from different manufacturer worlds and build the product yourself, with AI as your development team. You will specify, design, build, launch, and operate it. There is no dedicated development team for this role, and there will not be one. Anyone who wants to write and hand over tickets is in the wrong place here.

• building the Service Cockpit together with our technicians from discovery to operation, developing the internally tested read-only prototype into a stable production application in short cycles, and defining the technical foundation yourself
• defining a canonical data model for our own heat pump platform as well as the Buderus and LG systems and implementing it with our data team
• clarifying missing measurement values, unclear error codes, technical data gaps, and missing access with Analytics, HEMS, Platform, IT, Security, and the manufacturers
• building secure write access for selected settings, coordinating roles and permissions, and automating recurring maintenance tasks remotely
• working on real cases with our technicians, measuring avoided journeys and the first-time fix rate, and subsequently expanding the platform: with customer reporting, predictive maintenance in collaboration with our data science team, additional asset classes, a native app, and integration into our service processes

• Experience & Ownership: You bring at least five years of experience in digital product management, product engineering, or with data products. You have brought products to productive use yourself, taken responsibility for an unfinished product, set your own priorities, and measured whether your solution actually improved something in daily operations.
• Build Experience: You have independently built functional applications with AI coding tools. In the interview, you will show us what you have developed and explain your technical decisions.
• Data Understanding: You can familiarize yourself with unknown sensor, time series, and API data, recognize interrelationships, and identify which values or access are missing. SQL and BI tools are part of your daily work. You don't have to solve every data problem alone. You solve it with AI, our data team, and Tech, and you know what to request from them.
• Product Judgment: You develop professional user interfaces for people who work under time pressure. You derive your decisions from the tasks of the technicians, not from the fields that a system randomly provides.
• Interface Work: You have procured data or access from manufacturers, service providers, or internal platform teams, and have maintained an overview even in the face of resistance.
• Heat Pump Expertise:Heat pump expertise is not a prerequisite. Nobody becomes an expert in three manufacturer worlds simultaneously. We need someone who can recognize what is happening in the data and ask the right questions. You will build the technical depth in the first few months. Time is allocated for this.
• Languages: You speak very good English and at least German at B2 level.

• The gross annual salary for this position starts from €80,000 to €92,000*
• A company culture that brings people together across society – regardless of gender, origin, age, or background.
• A modern office in the heart of Berlin-Kreuzberg with a rooftop terrace, where dogs are also welcome.
• Monthly company events such as Lunch & Learn and Drinks & Action.
• Develop yourself! Regular opportunities for training and further education through our own Learning & Development Team or external coaches.
• Get around with your JobRad, environmentally friendly through the city.
• The opportunity to lease your personal dream electric car conveniently with FINN JobAuto Leasing.
• Corporate Benefits: Employee discounts with over 100 partners.
• Your well-being is important to us, which is why we invest in your physical and mental health and offer you, in addition to 30 days of vacation and numerous other benefits through Corporate Benefits, also a subsidized Urban Sports membership and access to nilo.health, a platform for mental health prevention.
• Security & Provision: We offer you an unlimited employment contract and take care of your future: Your contribution to bAV (occupational pension scheme) and BUV (occupational disability insurance) is supported by an increased employer contribution of 20%.

Every application is welcome with us – regardless of gender, nationality, ethnic and social origin, religion, worldview, disability, age, sexual orientation or identity. We are convinced that every person is valuable and deserves a fair chance.

No house is like another, but for each of us, it is a home. It stands for what makes us who we are, what is important to us. Here we have always wanted to feel safe, secure, and undisturbed.

But we believe that when it comes to one's own home, it will be about more in the future – namely about the generations that come after us. We believe our houses can do more! They can be electrified, intelligent, efficient, independent, and climate-neutral. We believe that climate-neutral living should be accessible, affordable, and simple for everyone. And with every heat pump in front of our houses, every photovoltaic system on our roofs, and every wallbox in our garages, we are contributing to climate-neutral living.

We don't just believe in climate-neutral living – we make it happen.
For millions of homes. Together. Every day. Home by home.

• Does your CV convince us? Then you will have an initial exchange with Vanessa (Talent Acquisition Manager).**
• If there is interest from both sides, you will delve deeper into the position with Thomas (Chief Innovation Officer) and have the opportunity to complete a case study and present it to us.
• Finally, you will have a final interview with some of your potential team colleagues.
• Are all happy? A warm welcome to thermondo.

Is this exactly the challenge you are looking for? Then don't wait any longer and apply with us. We look forward to getting to know you!

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